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Customer Care:
(530) 759-1570

FAQ:

Where can I log in?
As a subscriber you'll have FREE UNLIMITED access to any instaconnect location.(See coverage area inside this brochure).

How fast are the speeds?
Uploads and Downloads up to 10Mbps

How do I get technical support?
We are available by phone Monday-Friday from 10am-7pm at (530) 759-1570. If our customer care or technical support team is unable to resolve your issue over the phone, a FREE on-site support visit can be scheduled.

What wireless adapters do you recommend?
Adapters from Belkin, Linksys and D-Link supporting 802.11 (b/g/n).

Where can I buy an adaptor?
Davis Computer (530) 759- 0134, OfficeMax (530) 792-0824, Fry's Electronics (916) 286 -5800, or amazon.com.

Can my roommates use it too?
Yes! With our Elite Service Plan you can have up to 4 users and 8 devices. If you need more users or devices for your household please just give us a call and we will work with you to create a plan that suits your needs.

What technology can I use with instaconnect?
We support desktops, laptops, tablets, phones, TiVos, game systems (Xbox 360, PS2, PS3,Wii, etc...), etc. Anything that is wireless internet enabled can work with instaconnect.

What do you mean by device?
For our purposes a device is any item that is WiFi compatible. This can be anything from a computer to an ipod touch to an Xbox 360.

What kind of authentication security do you use?
We use two kinds of security, first we use your MAC address, which is like your devices' digital finger print, this lets us make sure that unauthorized devices are not using your bandwidth. We also use a login and password so we can verify that you are the one using your computer to get online.